skip to content

It's a New Day in Public Health.

The Florida Department of Health works to protect, promote & improve the health of all people in Florida through integrated state, county, & community efforts.

skip to content
 

Contacts

CMS Plan

CMS Plan Parent Helpline
Questions related to clinical eligibility screening
Phone: 1-855-901-5390

CMS Plan Physician Attestations
Questions and technical assistance
Phone: 1-850-245-4444, extension 3291
Fax: 1-850-488-3813
Email (for encrypted emails): CMS.ClinicalEligibilityScreening@flhealth.gov

CMS Area Offices Each CMS Area Office is located in one of eight regions in Florida. One Area Office may serve multiple counties. You can find contact information for your specific Area Office by viewing our Area Office Contact list.

  • CMS Plan Area Offices

Daytona Area Office: (866) 827-5197 or (386) 238-4980

Ft. Lauderdale Area Office: (800) 204-2182 or (954) 713-3011

Ft. Myers Area Office: (800) 226-3290 or (239) 433-6273

Ft. Pierce Area Office: (800) 226-1354 or (772) 467-6092

Gainesville Area Office: (800) 523-7545 or (352) 334-1400

Jacksonville Area Office: (800) 340-8354 or (904) 360-7070

Lakeland Area Office: (800) 741-2250 or (863) 413-3580

Marathon Area Office: (305) 349-1330

Miami-Dade Area Office: (866) 831-9017 or (305) 349-1330

Naples Area Office: (239) 624-6730

Ocala Area Office: (888) 326-7485 or (352) 369-2100

Orlando Area Office: (800) 226-6530 or (407) 858-5555

Panama City Area Office: (800) 299-4700 or (850) 872-4700

Pensacola Area Office: (800) 381-3685 or (850) 484-5040

Sarasota Area Office: (800) 235-9717 or (941) 361-6250

St. Petersburg Area Office: (800) 336-1612 or (727) 217-7800

Tallahassee Area Office: (800) 226-2604 or (850) 487-2604

Tampa Area Office: (866) 300-6878 or (813) 396-9743

Viera Area Office: (321) 639-5888

West Palm Beach Area Office: (877) 822-5203 or (561) 881-5040

Florida KidCare
General questions, applications, eligibility, member services, account information and to make a premium payment
Phone: 1-888-540-5437

Medicaid Choice Counseling
Phone: 1-877-711-3662

Medicaid Complaint Hub
Phone: 1-877-254-1055

Ped-I-Care
Member services, customer service, provider relations and authorization
Phone: 1-866-376-2456

24-Hour Nurse Line (after 5 p.m.)
Phone: 1-844-514-3779

Community Care Plan (CCP)
Formerly South Florida Community Care Network (SFCCN)
Medicaid Customer Service
Phone: 1-866-209-5022

KidCare Customer Service
Phone: 1-866-202-1132

24-Hour Nurse Line (after 5 p.m.)
Phone: 1-844-514-3779

Pharmacy 

MedImpact, KidCare
Title XXI pharmacy benefits manager
Phone: 1-800-788-2949

Magellan, Medicaid (for providers only, member should call their CMS care coordinators)
Title XIX pharmacy benefits manager
Phone: 1-800-603-1714