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Children's Medical Services - Special services for children with special needs
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Happy baby; Text - Providing health care services that ensure our children start out healthy Four Medical Professionals; Text - Creating a place where health care professionals connect Four girls smiling; Text - Providing extraordinary care so children can lead ordinary lives
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Module One: Lesson Three

Complaint Procedures

The Department of Health (DOH), Children's Medical Services (CMS), as the lead agency for Part C of the Individuals with Disabilities Education Act (IDEA), has adopted the following procedures for resolving any complaint of a violation of a requirement of Part C. These procedures apply to any family, public agency or private service provider receiving Part C funding or carrying out any function required under Part C. DOH/CMS will ensure parents and other interested individuals are informed regarding the complaint procedures. DOH/CMS has provided for the resolution of a complaint by:

  1. Providing for the filing of a complaint with the lead agency;
  2. Reviewing information and documentation or conducting an independent investigation of a complaint, if the lead agency determines this is necessary; and
  3. Issuing a final report including facts, conclusions and any necessary corrective actions.


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