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Module Two: Lesson One

Establish Positive Relationship with the Family

The first purpose of understanding the family ecology is to establish a positive relationship with the family as discussed in this video clip.

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Text version

One of the reasons we need to really focus on understanding the family ecology, is to establish a positive relationship with the family. And I'm going to argue that this has to begin with the very first contacts with families, and that would be both with the referral call, as well as at an intake contact with families, that very first contact that the family has with a live person from the system.

The research in early intervention shows that, by and large, early intervention people are friendly to families. Families like their service providers, that includes family service coordinators and providers.

There is a high level of satisfaction with the individuals who are involved in early intervention. That's really good news because, at the very least, we need to be good with families. On the other hand, families like their service providers, even when the services being provided are crappy. That's a technical term, related to the quality of services.

So, we understand that family satisfaction with the individuals providing services is important, but not sufficient, in terms of evaluating early intervention, but it is still very important to have good relationships.


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