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Children's Medical Services - Special services for children with special needs
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Complaints

You have the right submit a written, signed complaint if you feel there has been a violation of your rights under Part C of the Individuals With Disabilities Education Act (IDEA). A complaint is independently investigated and a written decision is issued within 60 calendar days. During the time a complaint inquiry is underway your child must continue to receive Early Steps services currently being provided. The parties involved in a complaint are given the opportunity to review draft reports from the investigation and submit additional information regarding the complaint. Following the 60 day investigation, a written report will be developed which includes:

  • Background information
  • Findings of fact
  • Team conclusions
  • Corrective action(s)
  • A basis for the team's decision
  • A statement about the right to appeal

Complaints must be submitted to the Early Steps State Office at:

Part C Coordinator
Department of Health
Children's Medical Services
Early Steps Program Office
4052 Bald Cypress Way, BIN# A06
Tallahassee, FL 32399-1707

A sample complaint is below:

(Date)

Part C Coordinator
Department of Health
Children's Medical Services
Early Steps State Office
4052 Bald Cypress Way, BIN# A06
Tallahassee, FL 32399-1707

 

Dear Part C Coordinator:

I would like to file a complaint with Children's Medical Services, Early Steps State Office, because I believe that (name and address of person/agency) has violated Part C requirements. Specifically,

  • (List alleged Part C violations)

I understand that my complaint will be investigated within 60 days and you will contact me for any questions or information you might need.

I may be reached at (list contact information) between (list best hours to be reached).

 

Sincerely,
(Insert Name)
(Street Address)
(City, State, Zip Code)
(County)
(Phone Number)