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The Florida Department of Health works to protect, promote & improve the health of all people in Florida through integrated state, county, & community efforts.

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Livescan General Information

Contact the Florida Department of Health

Please see the DOH Livescan Service Provider List to submit your fingerprints to the Department. Please ensure that the Originating Agency Identification (ORI) number is provided to the Livescan service provider when you submit your fingerprints. If you do not provide an ORI number or if you provide an incorrect ORI number to the service provider, the board office will not receive your fingerprint results. The applicant or licensee is fully responsible for selecting the service provider and ensuring submission of the prints to the Department.


Q: What is the difference between a Livescan and a hard card scanning?
A: Livescan device is a term used to describe the scanners used to directly capture fingerprints through a scanning function. Persons being screened place their hands directly on the scanner for reading. Fingerprint scanning using a Livescan device provides faster results and generally costs less than hard card scanning as there is less handling involved. Livescan capture also produces a better quality print, so there is a lower rejection rate of illegible prints (no ink smudging, etc). Hard card scanning is a method of submitting a traditional fingerprint card where finger prints are "rolled" in ink onto an FBI fingerprint card. Cards are then converted to "electronic" by using a machine that scans the cards. There is typically a fee associated with "rolling the prints" as a high degree of skill is required to achieve the necessary quality.
 
Q: How do I find a Livescan Service Provider in order to submit my fingerprints to the Department?
A: The Department of Health accepts electronic fingerprinting services offered by Livescan Service Providers that are approved by the Florida Department of Law Enforcement and listed at their site. You can view the service provider options and contact information on the DOH Livescan Service Provider List
 
Q: What information must I provide to the Livescan Service Provider I choose?
A: a) If you are an applicant seeking a license for any profession regulated by the Department of Health which requires a criminal background search as a condition of licensure, you must provide accurate demographic information at the time your fingerprints are taken, including your Social Security number. The Department will not be able to process a submission that does not include your Social Security number..

b) You must provide the correct ORI number.  If you apply online, there is a form that you can print out that will have your ORI number prepopulated.  In the paper application, you can locate your ORI number in the instructions.  

c) In addition to compliance with the Florida Department of Law Enforcement transmission requirements, the Livescan Service Providers will need the following information in order for the Department to receive the results appropriately. Failure to submit this information may result in the Department's inability to obtain screening results:
  • Full Name
  • Individual's Address
  • Social Security Number (if the SSN is not included, the results will not appear on the Department's Results website)
  • Date of Birth
  • Race
  • Sex
  • Height
  • Weight
  • Employer Name
  • Employer Address (address information should be separated by commas: street, city, state, zip)
 
Q: Where do I get the ORI number to submit to the vendor?
A: If you apply online, there is a form that you must print out that will have your ORI number prepopulated. In the paper application, you can locate your ORI number in the instructions.
 
Q: How does the electronic fingerprinting process actually work?
A: In the traditional method of fingerprinting, ink is applied to each of your fingers which are then rolled across a fingerprint card to obtain your prints. With electronic fingerprinting, there is no ink or card. Your fingerprints are rolled across a glass plate and scanned. It is faster and cleaner than the traditional method. Electronic fingerprinting reduces the likelihood of illegible fingerprints and will reduce the overall application processing time.
 
Q: How much does electronic fingerprinting cost?
A: The total fee charged by each service provider varies. Please contact the service provider to obtain this information. The fingerprint results are usually received by the Department two to four days after your fingerprints are scanned. You can view the service provider options and contact information on the DOH Livescan Service Provider List
 
Q: What do I need to bring with me to the Florida electronic fingerprinting site?
A: All applicants will be required to bring two (2) forms of identification to the electronic fingerprinting site on the day of fingerprinting. One of the two types of identification must bear your picture and signature such as a driver's license, state identification card or passport.
 
Q: I submitted my fingerprints through a Florida Department of Law Enforcement approved service provider, but I have now received a deficiency letter regarding my fingerprints? What should I do?
A: As of the date of the mailing of the deficiency letter, your electronic fingerprinting results have not been transmitted to the Department. We will not be able to process your application until we have received this information. You should contact your fingerprint service provider to determine if they have submitted the prints to the FDLE for processing. You can view the service provider options and contact information on the DOH Livescan Service Provider List

Applicants should submit their applications prior to submitting their fingerprints in order to afford themselves an opportunity to resolve any application deficiencies prior to the expiration of the criminal history results.
 
Q: What should I do if I am notified my electronic fingerprints were illegible?
A: The electronic fingerprint scanning machines are equipped to determine if your fingerprints scanned successfully; however, if it is determined by the Federal Bureau of Investigation that your prints were not legible, we will send you a notification letter asking you to go back to the same service provider that did your initial prints and schedule a re-roll of your prints. You will be required to bring the notification letter with you as information such as the TCN (Transaction Control Number) and TCR (Transaction Control Reference) must be identified and used at the time of the re-roll. You will be responsible for any costs associated with the re-roll of your fingerprints.
 
Q: What kind of assistance can the DOH provide if I have problems with a Livescan Service Provider?
A: As an applicant, you have the choice to select any provider approved by the FDLE; they can be viewed on the  DOH Livescan Service Provider list. Since the DOH does not regulate Livescan Service Providers, you will be fully responsible for the fingerprint submission and for ensuring that the prints have been timely submitted to the FDLE. The DOH retrieves the fingerprint results from the Care Provider Background Screening Clearinghouse. We suggest that you ask the service provider for a receipt showing payment date and other pertinent information in case you need to go back to them for assistance.
 
Q: What do I need to know if I do not have a Social Security Number?
A: A Social Security Number is not required for Livescan (for most professions).  Please note:  If you are an applicant located outside of the U.S., you will need to contact a DOH Livescan Service Provider who has the capability to convert a traditional (hard card) into an electronic fingerprint card.  To obtain an electronic copy of the fingerprint hard card, please contact your professions' board office.
 
Q: Is there a different process for out of state applicants? What about applicants from out of the country?
A: Yes. Out of state and out of country applicants are still required by the FDLE and the FBI to submit their prints electronically. Unless the Livescan Service Provider has registered their equipment located outside the state of Florida with the FDLE, applicant results will not be transmitted to Florida and we will not receive the results.

You will need to contact a DOH Livescan Service Provider who can assist out of state applicants with submitting their prints electronically. This typically involves applicants utilizing the fingerprint hard card process and submitting them to a designated contact that can then transfer the fingerprint hard cards into electronic fingerprint submissions. You can obtain a fingerprint hard card by contacting your board office.

Starting January 1, 2013, the Florida Department of Health retains fingerprints on any applicant or licensee who is required to undergo a criminal history screening in the Care Provider Background Screening Clearinghouse (Clearinghouse). This Clearinghouse allows for the sharing of criminal history information among specified agencies. One of the requirements for the Clearinghouse is a photograph taken at time of fingerprinting, therefore, if your fingerprints are submitted without a photograph, you may have to undergo additional fingerprinting in the future when applying at a different agency.
 
Q: What happens if my photograph is not taken at time of fingerprinting?
A: Because the Florida Department of Health retains fingerprints on any applicant who is required to undergo a criminal history screening starting January 1, 2013, those prints are retained in the Care Provider Background Screening Clearinghouse (Clearinghouse).  This Clearinghouse allows for the sharing of criminal history information among specified agencies.  One of the requirements for the Clearinghouse is a photograph taken at time of fingerprinting.  If your fingerprints are submitted without a photograph, you may have to undergo additional fingerprinting in the future. 
 
Q: Can I get photographed at my local sheriff's office?
A: As of right now, the FDLE is not aware of any sheriff's offices having photo capabilities. An applicant should contact their local sheriff's office before going for fingerprints, and use the sheriff's office with the understanding that they will not be in the clearinghouse if no photograph is taken. Fingerprints done without an accompanying photograph may require additional fingerprint screening because your background screening cannot be shared with other agencies. Additionally, when printed by a sheriff's office, payment must be processed through the Civilian Applicant Payment System (CAPS) by credit card within 30 days of being printed. Applicants will not have the option of paying at the sheriff's office. CAPS payment can be completed at https://caps.fdle.state.fl.us/caps/app/start
Please understand that the background screening will not be received by the Board office until payment is made.