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The Florida Department of Health works to protect, promote & improve the health of all people in Florida through integrated state, county, & community efforts.

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Training Services & Information

Contact the Refugee Health Program

  •  850-245-4310
  •  

    Fax

    850-413-9092
  •  

    Mailing Address

    Refugee Health Program 

    4052 Bald Cypress Way, Bin A-11 

    Tallahassee, FL 32399-1721 


The Refugee Health Program offers, subject to availability of funding, interpreter trainings and in-service training for refugee services providers.  These trainings are intended to make refugee health staff and their collaborative partners better equipped to serve the refugee population.  These trainings and related materials are discussed in greater detail below.

Interpreter Trainings 

The Refugee Health Program contracts with Language Line Services to provide Basic and Advanced Interpreter Trainings. These trainings aim to increase a bilingual staff member's ability to provide proper and ethical interpretation services to clientele. Trainings, when available, are three full days and are open to bilingual staff providing interpretation services to foreign-born populations. Attendees need to be fluent in English and the target language. Select the links below to view the course content of the basic and advanced interpreter trainings.

  • Basic Interpreter Training
  • Advanced Interpreter Training
  • Theories and historical foundations of the profession of interpretation and translation
  • The interpreter's role, responsibilities, and professional ethics
  • Dynamics of cross-cultural interaction
  • State and federal legislation related to interpretation
  • Cultural competency
  • How to deal with programmatic and ethical dilemmas
  • How to apply ethics and professional rules to interpreting situations
  • How to facilitate communication with the service provider without becoming a barrier to the client-provider relationship
  • Develop familiarity with medical provider settings and provider-specific vocabulary
  • Develop skills in sight translation
  • Assess the participant's ability to understand the source language
  • Assess the participant's ability to express him/herself clearly, correctly, and fluently in the target language
  • Ensure the participant can render the meaning of the target language without any distortions, additions, or omissions
  • Ensure the participant can transfer a message from the source language to the target language with the appropriate style and culture and without undue influence of the source language
  • Assess the participant's ability to provide simultaneous and consecutive interpretation, and the ability to choose the appropriate mode of interpretation in any given setting

In-Service Training Materials for County Health Departments 

Cross-training and information sharing is an important and beneficial practice in any organization.  Many individuals in the same organization or field of service can go years without fully understanding the services provided by their brother and sister programs.  As Refugee Health Programs are often small and share space and clinic time with other county health department programs, it is extremely important that staff within county health departments and providers in the community are aware of the program and the services offered to the refugee population. The tools below are intended to assist refugee Health Programs with developing an In-Service Training for staff within their county health departments, as well as providers in their community. Please contact the Refugee Health Program for county specific data.

Note: This page contains materials in the Portable Document Format (PDF). The free Adobe Reader may be required to view these files.