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The Florida Department of Health works to protect, promote & improve the health of all people in Florida through integrated state, county, & community efforts.

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Access and Functional Needs - Communications

Contact the Bureau of Preparedness and Response

  •  850-245-4040

    Mailing Address

    Florida Department of Health 

    4052 Bald Cypress Way, Bin A23 

    Tallahassee, FL 32399 

A communications resource guide for response personnel that provides information on general considerations for each population including how best to shape a message to reach this population and the best mediums for reaching each population.  It is not a compilation of messages.

The Centers for Disease Control and Prevention (CDC) has developed an eTool to help you develop a community outreach information network (COIN) - a grassroots network of people and trusted leaders who can help with emergency response planning and delivering information to at-risk populations in emergencies.

The Centers for Disease Control and Prevention (CDC) Crisis & Emergency Risk Communication webpage contains a training program, communications manual, and additional resources.

A report titled, Communication with Vulnerable Populations: A Transportation and Emergency Management Toolkit, from the Transportation Research Board of National Academies describes how to create a communication process to reach vulnerable populations regarding their transportation options in emergencies.


Tools have been developed that collect data from several levels:

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