1. How can I change my password?

    You can change you password in two ways: a) Log into the system (https://triptix.intermedix.com/TripTixCDX/login/ems/FL). Click on Profile (Top left hand corner). Now click on "Change Password". b) Go to the website. Click on "Forgot Username or Password?"; Type in your username or e-mail and click "Reset Password".
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  2. How do I update my profile information?

    Log into the system (https://triptix.intermedix.com/TripTixCDX/login/ems/FL). Click on Profile (Top left hand corner). Change your profile and click "Save".
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  3. How do I know who the key user of my agency is and their contact information?

    Log into the system (https://triptix.intermedix.com/TripTixCDX/login/ems/FL). Click on Administration; Click on Users. Click on the User's Name to find their contact information.
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  4. How do I upload or send a file?

    Log into the system (https://triptix.intermedix.com/TripTixCDX/login/ems/FL). Click on Administration; Click on Records Exchange. Now click +Upload File.
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  5. Do we have to resubmit records with warning messages?

    Yes, where possible. We recognize that some records cannot be modified after the fact; however, every attempt should be made to correct the record and resubmit with the valid field values. Evidence based decision making requires quality data.
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  6. When will I get my user name and password for uploading?

    Once you are added to the system as a user, you will receive your username and password via e-mail.
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  7. What is the file naming conversion?

    [ProviderID][mmddyyyy].xml - Make sure there are no spaces and the xml extension is lowercase.
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  8. What happens after we submit a file?

    You should receive an email confirmation within a couple of hours, if not contact the DOH.
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  9. How many key users can we have?

    Two is recommend, but as many as needed by your agency.
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  10. What if I can't login into the system?

    Contact your primary Key User for tier 1 support. Primary Key Users contact the DOH.
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  11. How do we add a user to the system?

    Contact your primary Key User for tier 1 support. Primary Key Users have the ability to add users to the system.
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  12. How often should a file be submitted?

    At least once a month by the last day of the month. You can submit more often.
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  13. What should be used for complaint reported by dispatch when the complaint is death?

    We recommend the option 555 Unknown Problem Man Down.
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  14. Are providers required to collect and report a patient's Social Security Number?

    Yes, where possible. We recognize that several circumstances may inhibit collection of SSN in the field, such as a foreign visitor or illegal alien, infants, John Doe's, or the SSN may just not be readily available. There are field values available to accommodate each situation (no blanks will be accepted). However, every attempt should be made to collect and record the patient's SSN, either at the time of service, or updated after the fact. This is an important factor for billing; but it is also the only method available to link patient outcome data from hospitals and rehab. The quality and quantity of an agency's outcome data will be directly related to their ability to collect and report patient SSN.
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