1. Why does my account get locked and what do I need to when my account gets locked?

    For security reasons, when a user attempts to login to the system incorrectly 3 consecutive times, the user?s account gets locked automatically. The user must contact the key user of his/her agency and request the account to be unlocked.
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  2. How can I change my password?

    In order to change your password, you would first have to pass the provider login screen. On successful authentication, the user login screen will be displayed with the ?Select to change password after login? checkbox. You will have to enter your correct username and password and select the checkbox to change the password. On selecting the ?Login? button, you will be taken to the ?Change Password? screen where you can change your password.
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  3. How do I update my profile information?

    You have to contact the key user of your agency if there are any changes to your profile information like email, phone number etc. You can view the key user directory and search by agency name to view all the key users of your agency and their contact information.
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  4. How do I know who the key user of my agency is and their contact information?

    You can view a complete listing of all the key users of your agency in the Key User directory. In order to the get to the key User directory, you will first have to logon to the EMSTARS application. Once you logon, select the ?Agency? tab and choose the ?Key User Directory? option in the left pane. You can then search by agency name to view all key users and of a particular agency and their contact information.
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  5. Can I send the file via Email?

    No, the file must be sent via the SFTP account set up by the Department of Health
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  6. Do we have to resubmit flagged records?

    Yes, where possible. We recognize that some records cannot be modified after the fact; however, every attempt should be made to correct the record and resubmit with the valid field values. Evidence based decision making requires quality data.
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  7. How do I set up the FTP client software?

    Please refer to the tutorial section on FTP or download the instructions from www.floridaemstars.com
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  8. When will I get the user names and passwords for uploading?

    After your sFTP account request has been processed, you will receive a phone call from the DOH
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  9. What is the file naming conversion?

    [ProviderID][mmddyyyy].xml - Make sure there are no spaces and the xml extension is lowercase.
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  10. What happens after we submit a file?

    You should receive an email confirmation within a couple of hours, if not contact the DOH.
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  11. How many key users can we have?

    Two is recommend, but as many as needed by your agency.
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  12. What if I can't login into the system?

    Contact your primary Key User for tier 1 support. Primary Key Users contact the DOH.
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  13. How do we update user information?

    Fill the user request form under the utilities tab to update or add a new user.
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  14. How often should a file be submitted?

    At least once a month by the last day of the month. You can submit more often.
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  15. What should be used for complaint reported by dispatch when the complaint is death?

    We recommend the option 555 Unknown Problem Man Down.
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  16. My sFTP username and password do not work when I enter them into the website.

    Your sFTP username and password are used in conjunction with an FTP client like FileZilla or WinSCP to upload your file. They will not work on the EMSTARS website.
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  17. Are providers required to collect and report a patient's Social Security Number?

    Yes, where possible. We recognize that several circumstances may inhibit collection of SSN in the field, such as a foreign visitor or illegal alien, infants, John Doe's, or the SSN may just not be readily available. There are field values available to accommodate each situation (no blanks will be accepted). However, every attempt should be made to collect and record the patient's SSN, either at the time of service, or updated after the fact. This is an important factor for billing; but it is also the only method available to link patient outcome data from hospitals and rehab. The quality and quantity of an agency's outcome data will be directly related to their ability to collect and report patient SSN.
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