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911 Public Safety Telecommunicator Program

Division of Emergency Preparedness and Community Support


Effective May 24, 2023, HB341 exonerated the $50.00 late fee.
Before you submit form DH 5068, make sure you have completed 20 hours of continuing education and the additional telecommunicator CPR requirement per section 401.465(3), Florida Statutes.

If you have any questions, please contact the PST Program Office.

Steps to Initial Certification 

Form DH 5066, Initial Certification Application

  1. Meet the educational requirements in one of three ways:

    a. Complete a Department-approved PST training program*;

    b. Provide proof of employment as a PST prior to April 1, 2012 (documented on form DH 5066); OR

    c. Provide proof of employment as a state-certified firefighter prior to April 1, 2012 (documented on form DH 5066).

  2. Submit Form DH 5066, Initial Certification Application, with applicable documentation and the certification fee.

  3. After receiving an approval to test email from the Department, register for the 911 PST exam using Google Chrome.

  4. PST certification exams are offered through Prometric. Exam fees for each exam attempt, are paid directly to Prometric at the time of registration. Applicants may register for the exam after receiving an approval to test email from the Department.

  5. Once a passing score is received, a certification will be issued. *To find a Department approved 911 PST Training Program, go to the “License Verification” page. Under “Profession” select “911 Public Safety Telecommunicator Training Program,” then select “Search.” Results may be narrowed by selecting a city or county.


Re-Exam Application

If a passing score is not achieved, the LEO or the PST/Firefighter (employed before April 1, 2012) must submit a completed Re-Exam Application to the Department and a 232 hour certificate. No fee is required for LEO re-exam applicant ONLY. On receipt of an approval to test letter, the applicant may again register for the exam through Prometric.

Renewal of Certification 

Form DH 5068, Renewal / Change of Status Application

2023-2024 Renewal Application Packet Checkoff

All PST certifications expire February 1st of each odd year. Individuals with an expired certification may not perform as a PST until their certification is renewed, or they become certified again by completing the step to initial certification.

Certificate holders must complete 20 hours of renewal training based on the Department of Education's Public Safety Telecommunicator Curriculum Framework, prior to applying for renewal. Form DH 5068, Renewal/Change of Status Application, should be submitted with applicable documentation, and the certification renewal fee.

Sworn State-Certified Law Enforcement Officers (LEO) 

Exam Application for LEO

The requirement for certification as a 911 PST is waived for a person employed as a sworn state-certified LEO, provided the officer:

a. Is selected by his/her chief executive to perform as a 911 PST;

b. Performs as a 911 PST on an occasional or limited basis; AND

c. Passes the Department's PST examination.

The examination fee is waived for sworn state-certified LEOs who wish to take the examination under this exemption. Sworn state-certified LEOs who receive a failing score on the examination must complete a department approved training program and receive a 232-hour certificate.

Sworn state-certified LEOs that wish to be employed as a PST (full or part-time) must obtain PST certification prior to performing as such. Sworn state-certified LEO may obtain PST certification by following the steps to initial certification as outlined above.

Training Programs 

Form DH 5067, 911 Public Safety Telecommunicator Training Program Application

Training programs must follow the Department of Education's Public Safety Telecommunication Curriculum Framework, and consist of not less than 232 hours. The training program application should be carefully reviewed. Information on what is required to be included with the application, definition of specific terms, and time-frames are all included on the application.

Entities wishing to become a Department-approved training program shall submit Form DH 5067, 911 Public Safety Telecommunicator Training Program Application, all supporting attachments, and the application fee at least 60 days BEFORE the beginning of a class. Training program approvals are valid for two years from the date of issuance.

To maintain approval as a PST Training Program, Form DH 5067 with all attachments and the $50 application should be submitted within 60 days of the training program’s expiration date. Late submissions may result in a gap of approval dates, which will adversely affect students in the program.


  • Exam Fee - $75
  • Initial Certification Application Fee - $50
  • Renewal Certification Application Fee - $50
  • Reactivation Fee (from voluntary inactive status) - $50
  • Replacement Card Fee - $25
  • Name Change Fee - $25
  • Public Safety Telecommunication Training Program Application - $50

Contact Us 

If you need assistance or have questions regarding 911 Public Safety Telecommunications, please contact the 911 Public Safety Telecommunicator Program at or at 850-245-4440.

Under Florida Law, email addresses are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.


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