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It's a New Day in Public Health.

The Florida Department of Health works to protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

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Interpretation and Translation Services

Contact: Florida Health

Subject to available funding, the Refugee Health Program provides on-site interpretation, telephonic interpretation, and document translation. The services offered are discussed in further detail below.

  • On-Site Interpretation
  • Telephonic Interpretation
  • Translation Services
  • Health Resources in Multiple Languages
Bilingual staff in county health departments may provide on-site interpretation services for refugees who are receiving services in the refugee clinic. The interpreter will assist the refugee and healthcare provider by providing pertinent health-related information to each party. On-site interpreters should be trained in medical interpretation and be available to address any concerns or questions the refugee may have with the healthcare provider.

Telephonic interpretation allows the refugee to communicate with the healthcare provider through a conference or three-way calling system. Telephonic interpretation should be used when trained on-site interpreters are unavailable or when communicating with a refugee by phone.

The Florida Department of Management Services maintains the statewide contract which provides telephonic interpretations services in Florida. This service may be accessed by any Department staff member within the refugee clinic.

When funds are available, the Refugee Health Program will translate health-related educational materials into multiple languages for use around the state.

Many health organizations and providers have translated disease fact sheets and other health information into multiple languages. A variety of health-related documents may be found on the following websites: