It's a New Day in Public Health.
The Florida Department of Health works to protect, promote, and improve the health of all people in Florida through integrated state, county, and community efforts.
ELI (Enforcement – Licensure – Information) is MQA’s new artificial intelligence system that will be transforming the customer service MQA provides by enabling the workforce to deliver exceptional service to our customers through online chat.
ELI is designed to answer common questions in a variety of different areas. Some areas include: licensure requirements, renewal requirements, fees, contact information, background screening, public records, and more.
If ELI cannot answer your question, he will ask you if you would like to be transferred to a live agent within the department. The live agent will be able to see the entire chat with ELI and help continue the conversation to help resolve your question quickly.
ELI will continue to learn from each question that gets sent to a live agent so in the future, he will be able to answer those questions.
Frequently Asked Questions
- When can I chat?
- What does ELI do?
- What if ELI can't answer my question?
- Do all board websites have ELI?
- I do not want to chat. I want to call. How do I do this?
For general questions about licensure and renewal:
Customer Contact Center
Monday through Friday | 8:00 a.m. to 6:00 p.m. ET
PHONE: (850) 245-4355
FAX: (850) 922-8876
Department of Health
4052 Bald Cypress Way
Tallahassee, FL 32399-3257
P.O. Box 6330
Tallahassee, Florida 32399-6330
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