The Department of Health (DOH), Children's Medical Services (CMS), as the lead agency for Part C of the Individuals with Disabilities Education Act (IDEA), has adopted the following procedures for resolving any complaint of a violation of a requirement of Part C. These procedures apply to any family, public agency or private service provider receiving Part C funding or carrying out any function required under Part C. DOH/CMS will ensure parents and other interested individuals are informed regarding the complaint procedures. DOH/CMS has provided for the resolution of a complaint by:

1. Providing for the filing of a complaint with the lead agency;
2. Reviewing information and documentation or conducting an independent investigation of a complaint, if the lead agency determines this is necessary
3. Providing a written preliminary report; and
4. Issuing a final report including facts, conclusions and any necessary corrective actions.