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The Florida Department of Health works to protect, promote & improve the health of all people in Florida through integrated state, county, & community efforts.

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911 Public Safety Telecommunicator Program

Contact the Florida Department of Health

  •  850-245-4440
  •  
  •  

    Fax

    850-245-4378
  •  

    Mailing Address

    Florida Department of Health 

    4052 Bald Cypress Way Bin A-22 

    Tallahassee, FL 32399 

Announcements

911 PST Renewal Application Packet Check-Off Sheet

PST Certifications expire February 1, 2019. Agencies submitting large packets are encouraged to submit a 911 PST
Renewal Application Packet Check-Off Sheet with each packet submitted.

Important Dates for PST Certification Renewals

August 1, 2018 - Processing of complete renewal applications* begins.

February 1, 2019 - Last day to renew certifications. Complete applications* post-marked by this date will be processed
without incurring a late fee.

February 2, 2019 - - Certifications that have not been renewed are expired, and automatically revert to involuntary
inactive status. These certificate holders no longer meet statutory requirements to perform as a PST. Their certification
may be renewed within 180 days, provided they meet renewal requirements and submit a $50 late fee, in addition to the
$50 renewal certification fee. Once the certification is renewed, the certificate holder may return to performing as a PST.

August 1, 2019 - Last day for late renewals. Complete renewal applications* post-marked by this date will be processed.

August 2, 2019 - Expired certifications now have a status of Null and Void. Expired certifications with a Null and Void
status cannot be renewed. Individuals looking to become certified after Null and Void status will be required to complete
initial certification requirements.

* Applications cannot be processed until they are considered to be a complete application. Complete application

Steps to Initial Certification

Form DH 5066, Initial Certification Application

  1. Meet the educational requirements in one of three ways:

    a. Complete a Department approved PST training program;

    b. Provide proof of employment as a PST prior to April 1, 2012 (documented on form DH 5066); OR

    c. Provide proof of employment as a state-certified firefighter prior to April 1, 2012 (documented on form DH
    5066).

  2. Submit Form DH 5066, Initial Certification Application, with applicable documentation and the certification fee.

  3. Register for the exam through Prometric, after receiving an approval to test email from the Department.

  4. Once a passing score is received, a certification will be issued.
To find an approved 911 PST Training Program in your area, go to the “License Verification” link. On the license verification page, under “Profession” select “911 Public Safety Telecommunicator Training Program”, then select “Search”.

PST Exam

Re-Exam Application

2017 PST Curriculum Study Guide

PST certification exams are offered through Prometric. Exam fees for each exam attempt, are paid directly to Prometric at
the time of registration.

Applicants may register for the exam after receiving an approval to test email from the Department. The email contains
the registration ID number, the Candidate Information Booklet, and information on registering for the exam. It is strongly
encouraged to review the Candidate Information Booklet (CIB) prior to testing. The CIB contains information on what to expect at testing centers, the process and requirements for check-in, and important timelines for cancelling or
rescheduling exams.

If a passing score is not achieved, submit a completed Re-Exam Application to the Department. There is no fee required
to be submitted with the Re-Exam Application. On receipt of an approval to test letter, the applicant may again register for
the exam through Prometric. Once a passing score is received, a certification will be issued..

Renewal of Certification

Form DH 5068, Renewal / Change of Status Application

All PST certifications expire February 1st of each odd year. Certificate holders must complete 20 hours of renewal training
based on the Department of Education's Public Safety Telecommunicator Curriculum Framework, prior to applying for
renewal. Form DH 5068, Renewal/Change of Status Application, should be submitted with applicable documentation, and
the certification renewal fee. Certifications that are not renewed by the expiration date automatically expire and revert to
involuntary inactive status for a period that may not exceed 180 days. Such certificates may be renewed with-in the 180-
day period, provided the certificate holder meets the renewal requirements (20 hours of renewal training, application and
fee) and pays a $50 late fee. Certificate holders that do not renew by the end of the 180-day period must complete initial
certification requirements to again obtain certification.

Sworn State-Certified Law Enforcement Officers (LEO)

Exam Application for LEO

The requirement for certification as a 911 PST is waived for a person employed as a sworn state-certified law enforcement officer, provided the officer:

     a. Is selected by his/her chief executive to perform as a 911 PST;

     b. Performs as a 911 PST on an occasional or limited basis; AND

     c. Passes the Department's PST examination

The examination fee is waived for sworn state-certified law enforcement officers who wish to take the examination under
this exemption. Sworn state-certified law enforcement officers who receive a failing score on the examination must
complete the 40 hour training program prior to each re-exam attempt.

Sworn state-certified law enforcement officers that wish to be employed as a PST must obtain PST certification prior to performing as such. Sworn state-certified LEO may obtain PST certification by following the initial certification requirements as outlined above.

Training Programs

Form DH 5067, 911 Public Safety Telecommunicator Training Program Application

Training programs must follow the Department of Education's Public Safety Telecommunication Curriculum Framework, and consist of not less than 232 hours. Agencies/schools wishing to become a Department approved training program shall submit Form DH 5067, 911 Public Safety Telecommunicator Training Program Application with supporting
attachments. The training program application should be carefully reviewed. Information on what is required to be included with the application, definition of specific terms, and time-frames are all included on the application. 

Training programs may utilize the PST Study Guide in their training programs.

Fees

  • Exam Fee - $75
  • Initial Certification Application Fee - $50
  • Renewal Certification Application Fee - $50
  • Late Renewal/Reactivation Fee - $50 (in addition to the renewal fee)
  • Reactivation Fee (from voluntary inactive status) - $50
  • Replacement Card Fee - $25
  • Name Change Fee - $25
  • Public Safety Telecommunication Training Program Application - $50

 

Contact Us

Under Florida Law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

If you need assistance or have questions regarding 911 Public Safety Telecommunications, please contact the 911 Public Safety Telecommunicator Program staff by email, or at: (850) 245-4440.