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911 Public Safety Telecommunicator Program
Applications are required to be submitted with the appropriate fee. Applications received without the appropriate fee, and fees received without the appropriate application will be returned to the sender via certified mail. If it is realized that a payment was sent without an application, or an application was sent without the payment, please contact the PST Program Office as soon as possible.
Steps to Initial Certification
- Meet the educational requirements in one of three ways:
a. Complete a Department approved PST training program*;
b. Provide proof of employment as a PST prior to April 1, 2012 (documented on form DH 5066); OR
c. Provide proof of employment as a state-certified firefighter prior to April 1, 2012 (documented on form DH 5066).
- Submit Form DH 5066, Initial Certification Application, with applicable documentation and the certification fee.
- After receiving an approval to test email from the Department, register for the 911 PST exam using Google Chrome.
- Once a passing score is received, a certification will be issued.
*To find a Department approved 911 PST Training Program, go to the “License Verification” page. Under “Profession” select “911 Public Safety Telecommunicator Training Program,” then select “Search.” Results may be narrowed by selecting a city or county.
PST certification exams are offered through Prometric. Exam fees for each exam attempt, are paid directly to Prometric at the time of registration.
Applicants may register for the exam after receiving an approval to test email from the Department. The email contains the registration ID number, the Candidate Information Booklet (CIB), and information on registering for the exam. It is strongly encouraged to review the CIB prior to testing. The CIB contains information on what to expect at testing centers, the process and requirements for check-in, and important timelines for cancelling or rescheduling exams.
If a passing score is not achieved, submit a completed Re-Exam Application to the Department. There is no fee required to be submitted with the Re-Exam Application. On receipt of an approval to test letter, the applicant may again register for the exam through Prometric. Once a passing score is received, a certification will be issued.
Renewal of Certification
All PST certifications expire February 1st of each odd year. Individuals with an expired certification may not perform as a PST until their certification is renewed, or they become certified again by completing the step to initial certification.
Certificate holders must complete 20 hours of renewal training based on the Department of Education's Public Safety Telecommunicator Curriculum Framework, prior to applying for renewal. Form DH 5068, Renewal/Change of Status Application, should be submitted with applicable documentation, and the certification renewal fee.
Certifications that are not renewed by the expiration date automatically expire. They also automatically revert to involuntary inactive status for a period that may not exceed 180 days. Such certificates may be renewed within the 180-day period, provided the certificate holder meets the renewal requirements (20 hours of renewal training, application, and renewal fee) and pays a $50 late fee.
Certifications not renewed by the end of the 180-day period revert to a status of null and void. Individuals whose certification has become null and void must complete the steps of initial certification to become certified again.
Sworn State-Certified Law Enforcement Officers (LEO)
The requirement for certification as a 911 PST is waived for a person employed as a sworn state-certified LEO, provided the officer:
a. Is selected by his/her chief executive to perform as a 911 PST;
b. Performs as a 911 PST on an occasional or limited basis; AND
c. Passes the Department's PST examination.
The examination fee is waived for sworn state-certified LEOs who wish to take the examination under this exemption. Sworn state-certified LEOs who receive a failing score on the examination must complete the 40-hour PST for LEO training program prior to each re-exam attempt. The training can be found on FDLE’s website.
Sworn state-certified LEOs that wish to be employed as a PST (full or part-time) must obtain PST certification prior to performing as such. Sworn state-certified LEO may obtain PST certification by following the steps to initial certification as outlined above.
Training programs must follow the Department of Education's Public Safety Telecommunication Curriculum Framework, and consist of not less than 232 hours. The training program application should be carefully reviewed. Information on what is required to be included with the application, definition of specific terms, and time-frames are all included on the application.
Entities wishing to become a Department approved training program shall submit Form DH 5067, 911 Public Safety Telecommunicator Training Program Application, all supporting attachments, and the application fee at least 60 days BEFORE the beginning of a class. Training program approvals are valid for two years from the date of issuance.
To maintain approval as a PST Training Program, Form DH 5067 with all attachments and the $50 application should be submitted within 60 days of the training program’s expiration date. Late submissions may result in a gap of approval dates, which will adversely affect students in the program.
Training programs may utilize the PST Study Guide in their training programs.
Fees• Exam Fee - $75
• Initial Certification Application Fee - $50
• Renewal Certification Application Fee - $50
• Late Renewal/Reactivation Fee - $50 (in addition to the renewal fee)
• Reactivation Fee (from voluntary inactive status) - $50
• Replacement Card Fee - $25
• Name Change Fee - $25
• Public Safety Telecommunication Training Program Application - $50
Under Florida Law, email addresses are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.
If you need assistance or have questions regarding 911 Public Safety Telecommunications, please contact the 911 Public Safety Telecommunicator Program staff by email, or at (850) 245-4440.