Emergency Medical Services
To be eligible for renewal certification as a public safety telecommunicator, the applicant shall submit Form DH 5068 and complete 20 hours of public safety telecommunicator training based on the Department of Education's Public Safety Telecommunication Curriculum Framework.
Initial Certification Requirements
To obtain initial certification as a public safety telecommunicator, an individual must complete a state approved 911 PST training program, pass the state exam, then submit an Initial Application (form DH 5066 ). (§401.465(2)(d), F.S.)
The examination fee is waived for sworn law enforcement officers who wish to take the examination under this exemption.
A sworn state-certified law enforcement officer who fails an examination taken under this section must take a department-approved public safety telecommunication training program prior to retaking the examination. This course can be found at http://www.fdle.state.fl.us/Content/getdoc/ae4b3997-9f8f-4571-8acd-e4d00cdf8d2d/911-Page-(2).aspx .
To take the state exam, individuals must submit an exam application with appropriate documentation and fees. Applicants will receive an approval to test letter with instructions on registering for the exam.
Exam Schedule Registration Study Guide
October 2013 Schedule my exam 911 Basic Recruit Curriculum
Any agency/school wishing to become a department approved training program shall submit form DH 5067, 911 Public Safety Telecommunicator Course Equivalency Application with supporting attachments. The training program shall consist of not less than 232 hours and must follow the Department of Education's Public Safety Telecommunication Curriculum Framework.
- Exam Fee - $75
- Initial Certification Application Fee - $50
- Renewal Certification Application Fee - $50
- Reactiviation Fee (late renewal) - $50
- Reactivation Fee (from voluntary inactive status) - $50
- Replacement Card Fee - $25
- Name Change Fee - $25
- Public Safety Telecommunication Course Equivalency Application - $50
Under Florida Law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.
If you need assistance or have questions regarding 911 Public Safety Telecommunicator Certification, please contact the 911 Public Safety Telecommunication Program at: (850) 245-4440, or the following individuals:
Phone (850) 245-4440 ext. 3901
Email: Wendy Parkinson
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