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911 Public Safety Telecommunicator Program

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To be eligible for renewal certification as a public safety telecommunicator, the applicant shall submit Form DH 5068 and complete 20 hours of public safety telecommunicator training based on the Department of Education's Public Safety Telecommunication Curriculum Framework.

Initial Certification Requirements

To obtain initial certification as a public safety telecommunicator, an individual must complete a state approved 911 PST training program, pass the state exam, then submit an Initial Application (form DH 5066).  (§401.465(2)(d), F.S.)

Examination Information

Exam Application       Exam Schedule

PST Curriculum/ Study Guide     Exam Registration

Individuals must complete a state approved PST training program or provide proof of employment as a PST or state-certified firefighter prior to April 1, 2012, to be eligible to take the exam.  A completed exam application should be submitted to the Department.  Applicants will receive an approval to test letter containing a unique ID number which will be used at the exam.  Applicants may register for an exam on the exam application or opt to register on-line at a later date.

Sworn state-certified law enforcement officers:

The requirement for certification as a 911 PST is waivedfor a person employed as a sworn state-certified law enforcement officer,provided the officer:
     a.  Is selected by his or her chief executive toperform as a 911 PST;
     b.  Performs as a 911 PST on an occasional orlimited basis; AND
     c.  Passes the Department's PST examiniation.

The examination fee is waived for sworn law enforcement officers who wish to take the examination under this exemption.  An exam application must be submitted to register for an exam.

To take the state exam, individuals must submit an exam application with appropriate documentation and fees.  Applicants will receive an approval to test letter with instructions on registering for the exam.

Training Programs

Training programs must follow the Department of Education's Public Safety Telecommunication Curriculum Framework. , and consist of not less than 232 hours. Agencies/school wishing to become a department approved training program shall submit form DH 5067, 911 Public Safety Telecommunicator Training Program Application with supporting attachments. The training program application should be carefully reviewed.  Information on what is required to be included with the application; definition of specific terms; and time-frames are all included on the application.

Frequently Asked Questions


  • Exam Fee - $75
  • Initial Certification Application Fee - $50
  • Renewal Certification Application Fee - $50
  • Reactiviation Fee (late renewal) - $50
  • Reactivation Fee (from voluntary inactive status) - $50
  • Replacement Card Fee - $25
  • Name Change Fee - $25
  • Public Safety Telecommunication Course Equivalency Application - $50

Helpful Links

Contact Us:

Under Florida Law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

If you need assistance or have questions regarding 911 Public Safety Telecommunicator Certification, please contact the 911 Public Safety Telecommunication Program at: (850) 245-4440, or the following individuals:

Wendy Parkinson
Phone (850) 245-4440 ext. 3901
Email: Wendy Parkinson

Luke Remillard
Phone (850) 245-4440 ext. 2743
Email: Luke Remillard
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