skip to content

It's a New Day in Public Health.

The Florida Department of Health works to protect, promote & improve the health of all people in Florida through integrated state, county, & community efforts.

skip to content

Emergency Medical Services (EMS) Investigations

Contact the Florida Department of Health

  •  850-245-4440



    Mailing Address

    Florida Department of Health 

    4052 Bald Cypress Way Bin A-22 

    Tallahassee, FL 32399 

Emergency Medical Services

The purpose of the Investigation Unit is to protect and enhance the public health, welfare, and safety of the citizens and visitors of the state of Florida.   This is accomplished through disciplining individuals, providers and training schools and 911 Public Service Telecommunicators (PST) that fail to comply with the statutes and rules regulated by the EMS Section.

The Investigation Unit at the EMS Section analyzes and investigates legally sufficient complaints against Florida Training Schools, Florida EMS providers, 911 PST's and anyone or entity acting as such. The section also works in conjunction with the Division of Medical Quality Assurance (MQA), who investigates legally sufficient complaints against the emergency medical technicians (EMTs) and paramedics. Prosecution of all cases are sent to the EMS Section prosecuting attorney for handling.

Complaint Forms and Online Submission of Complaints

Complete this form to file a complaint against EMS provider, EMS training school, or 911 PST

EMS Complaint Form

EMS Complaint Email

Complete this form to file a complaint against an EMT or paramedic

MQA Complaint Form

MQA Complaint Email

Search for License Verification and Final Order Information Below (use Google Chrome only)

MQA Search Services