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The Florida Department of Health works to protect, promote & improve the health of all people in Florida through integrated state, county, & community efforts.

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EMS Complaints and Investigations

Contact the Florida Department of Health

Emergency Medical Services

The purpose of the Investigation Unit is to protect and enhance the public health, welfare, and safety of the citizens and visitors of the state of Florida.   This is accomplished through disciplining individuals, providers and training schools and 911 Public Service Telecommunicators (PST) that fail to comply with the statutes and rules regulated by the Emergency Medical Services (EMS) Section.

The Investigation Unit at the EMS Section analyzes and investigates legally sufficient complaints against Florida Training Schools, Florida EMS Providers, 911 PST's and anyone or entity acting as such. The section also works in conjunction with the Division of Medical Quality Assurance (MQA), who investigates legally sufficient complaints against the emergency medical technicians (EMTs) and paramedics. Prosecution of all cases are sent to the EMS Section prosecuting attorney for handling.

Complaint Forms

For complaints against EMS providers, schools and 911 PSTs
EMS Investigation Unit Complaint Form

To determine if disciplinary actions exist against an individual practitioner, please visit, click on "Verify a license" and enter information.

If further disciplinary information is needed regarding an individual practitioner, contact MQA at (850) 488-0595. If further disciplinary information is needed regarding an EMS provider, training school or 911 PST, contact the  EMS Section at (850) 245-4440 Press 0, Ask for Investigations Unit.

Contact Information

Emergency Medical Services Section
c/o Investigation Unit
4052 Bald Cypress Way, Bin # A-22
Tallahassee, Florida 32399-1701

(850) 245-4440 Press 0, Ask for Investigation Unit

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