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The Florida Department of Health works to protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

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Helping Emergency Responders Obtain Support (HEROS) Program

Contact the Florida Department of Health

  •  850-245-4440



    Mailing Address

    Florida Department of Health 

    4052 Bald Cypress Way Bin A-22 

    Tallahassee, FL 32399 

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Florida 2018: deaths caused by heroin tallied 952; fentanyl, 1390; oxycodone, 723; and hydrocodone, 245.  In 2017, Florida’s emergency responders treated nearly 45,202 drug overdoses. 

Those of you working every day to save lives are well aware of the state-wide and nationwide opioid epidemic.  Florida Health would like to help your efforts by providing your agency with free Naloxone through our HEROS program. 

In order to accelerate the process of shipping naloxone to Emergency Responder Agencies, the HEROS program has instituted a system of monthly rounds for application receipt and approval. Our goal is to review applications until the first week after each round, determine successful applicants, and ship naloxone based on available funding and applicants meeting HEROS Program requirements. This means that agencies are notified of approval or deficiency within 5 weeks of the beginning of the round, and that some approved agencies are rolled over to the following round for fulfillment. The first Fiscal Year 2021 HEROS Application Round began on July 1, 2020, and the link to the application is posted below.

In order for agencies to expedite the application approval process; please review the Reporting, MMCAP, and Cardinal Account requirements below and complete the necessary forms.

NOTE - Agencies that have already met the Reporting, MMCAP, and Cardinal Account requirements do not need to resubmit this information.


To apply, a Florida agency must: 

Employ licensed emergency responders.  Includes law enforcement officers, firefighters, emergency medical technicians or paramedics, correctional officers, and correctional probation officers as defined by Florida Statutes.

Agree to report Naloxone administrations.  Approved systems are the Emergency Medical Services Tracking and Reporting System(EMSTARS) Version 3 or the Washington/Baltimore High Intensity Drug Trafficking Overdose Detection Mapping Application Program(OD Maps is free-of-charge) as identified in Chapter 401.253(1), F.S.

Join MMCAP.  The Minnesota Multi-State Contracting Alliance for Pharmacy Agreement, MMCAP, is the HEROS program's pharmaceutical distributer.  Agencies can join the alliance free of charge.

In order to receive naloxone through the HEROS program, you will also need to fill out an Account Setup Form with our wholesaler Cardinal. Your agency will be required to use your BPHP MMCAP ID to fill out this application, which is generated after submitting the required MMCAP forms. However, once the account is created, your agency will be added under the Department of Health’s Cardinal account allowing our wholesaler to ship product to your location.