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The Florida Department of Health works to protect, promote & improve the health of all people in Florida through integrated state, county, & community efforts.

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For Members

CMS Plan

The CMS Plan strives to provide timely and helpful information and assistance to our members. Please review the information below and know that you may also contact your Care Coordinator with any questions that you may have.

Transportation Change for CMS Medicaid Members in Community Care Plan

CMS Plan families in Community Care Plan’s (CCP) area are getting new transportation. Beginning December 1, 2017, Access2Care will be the transportation vendor. Logisticare will no longer give transportation to CMS Plan Medicaid members.

If you already have a ride booked with Logisticare on or after December 1, 2017, your reservation will be sent to Access2Care. You do not have to do anything.

If you need a ride on or after December 1, 2017, call Access2Care at 1-866-411-8920. Call Logisticare if you need a ride before December 1, 2017.

This service is only for your child’s health care appointments. Your child must be enrolled with Children’s Medical Services Plan-Community Care Plan. This transportation is only if you have no other way to get to your child’s doctor. Please call at least two (2) days before your appointment.

You will receive a new ID card with the new transportation phone number. An updated member handbook is online.

You can call us at 1-866-209-5022 (TDD/TYY 1-855-655-5303) if you have any questions. We can help make sure your transportation needs are take care of.

  • CMS Plan Family Survey

CMS Plan is a health plan for children with special health care needs and is offered by the Florida Department of Health. 

We value what the parents of CMS Plan members think about the care received from us. To let us know what you think, please complete the survey. You do not have to do the survey. If you do the survey, your answers will not change any services you get. If you do not answer, it will not change any of the services you get. 

We hope that the survey results will improve services for CMS Plan members in the future. Thank you for your time and your help.

Note: By clicking the survey link, you will be transferred to an unsecured website not controlled by the Department of Health or CMS Plan. The website at the survey link is not covered by the DOH privacy policy or security statement. Please do not enter any personal or health information into the survey form.

Member Resources

Ped-I-Care Handbook (north and central Florida counties)

Ped-I-Care ID Card

Community Care Plan Handbook Formerly known as South Florida Community Care Network (south Florida counties)

Community Care Plan ID Card Formerly known as South Florida Community Care Network

Non-Discrimination Document

Member Rights and Responsibilities

All CMS Plan members have certain rights and responsibilities. You can read some of them by viewing the Member Rights and Responsibilities document. You can also read about them in your member handbook. 

Covered Services

If you would like to know what services are covered by the CMS Plan, please visit our Eligibility and Services page.

Member Newsletter 

The Back to School 2016 edition of the CMS Plan member newsletter is now available to view online. This newsletter is published quarterly to keep members informed about and connected to the CMS Plan.

Find a Health Care Professional 

Looking for a CMS provider near you? Try our provider search tool or view the provider dirctory for your region below:

Region 1 Escambia, Okaloosa, Santa Rosa and Walton Counties
Region 2 Bay, Calhoun, Gulf, Holmes, Jackson, Washington, Franklin, Gadsden, Jefferson, Leon, Liberty, Madison, Taylor and Wakulla Counties
Region 3 Alachua, Bradford, Columbia, Dixie, Gilchrist, Hamilton, Lafayette, Levy, Putnam, Suwannee, Citrus, Hernando, Lake, Marion, Sumter and Union Counties
Region 4 Baker, Clay, Duval, Flagler, Nassau, Saint Johns and Volusia Counties
Region 5 Pasco and Pinellas Counties
Region 6 Hardee, Highlands, Polk, Manatee and Hillsborough Counties
Region 7 Brevard, Orange, Osceola and Seminole Counties
Region 8 Charlotte, DeSoto, Sarasota, Glades, Hendry, Lee and Collier Counties
Region 9 Indian River, Martin, Okeechobee, St. Lucie and Palm Beach Counties
Region 10 Broward County

Region 11

Miami-Dade and Monroe Counties

Care Coordination 

Children who have special health care needs often require extensive health care services. Getting the necessary services to maintain your child's health may involve working with different health care providers, state agencies and local community resources. You will have the help you need so that your child's complex medical issues will be appropriately managed by the health care system.

Children's Medical Services offers care coordination services to help guide families through the health care system. CMS care coordinators are nurses and social workers who work with the child's family and doctors to identify needs and the resources available to meet these health care needs. Care coordinators help your family schedule doctor visits, medical tests, or procedures and may also assist in getting behavioral, developmental, and social services.

The Office of the Children's Medical Services Managed Care Plan (CMS Plan) is a proud partner of FloridaHATS, which works collaboratively with CMS Plan and other partners statewide to make the transition from pediatric to adult health care for young Floridians with or without disabilities or special health care needs as seamless as possible. On the FloridaHATS website (, you will find information for families and youth, including an interactive Transition Toolkit that supports the transition process.

Health and Wellness Programs

  • Management of Complicated and Chronic Diseases
  • Healthy Behaviors
  • Quality Enhancements
  • Child Health Check Up (CHCUP)
  • Printable Health and Wellness Education Materials
Some people have an illness that can get worse if not watched closely by nurses and doctors. Your Nurse Care Coordinator is here to help. Call your CMS Area Office for more help. We have special, free programs for some illnesses. They are called Disease Management or Healthy Behavior Programs. These programs help you manage your care. They help you stay well and not get worse. We have programs for diabetes, asthma, sickle cell anemia and ADHD/ADD. You can ask you PCP for more information or call your care coordinator.

CMS Plan offers three Healthy Behavior programs to all members. The programs are below.

  • Smoking Cessation to stop using tobacco
  • Healthiest Weight to lose weight
  • Alcohol or Drug Abuse recovery program

We can assist you in getting help with more than just medical care. This includes help to stay healthy. These programs include but are not limited to the following:

  • Children's Programs
  • Domestic Violence
  • Pregnancy Prevention
  • Prenatal/Postpartum Pregnancy Program
  • Smoking Cessation
  • Substance Abuse
  • Behavioral Health
  • Community Based Programs

If you would like to learn more about these programs, call your Care Coordinator.

Services to enrollees under 21 years of age include:

  • Hearing, vision and dental screening
  • Health and development history
  • Updating of routine immunizations
  • Referrals for more diagnosis and treatment as needed
  • Therapy services when needed and arranged by his/her doctor
  • Development and nutritional assessment

Limited: No Limits

Below are links to some health and wellness information you can print. They have information about healthy eating and staying active. There is also information about quitting tobacco, dental health and planning for emergencies.

Healthiest Weight Florida 60 Day Challenge
Healthiest Weight Florida Recipe Cards
Tobacco Free Florida Quit Kit
American Cancer Society Quit Guide
Dental Sealants Infographic
Red Cross Disaster Preparedness Booklet for People with Disabilities and Special Needs

Prescription Drugs 

The CMS Plan covers prescription drugs as provided for in the Florida Medicaid Preferred Drug List.