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It's a New Day in Public Health.

The Florida Department of Health works to protect, promote & improve the health of all people in Florida through integrated state, county, & community efforts.

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Interpretation and Translation Services

Contact the Refugee Health Program

  • 850-245-4310
  • Fax

  • Mailing Address

    Refugee Health Program

    4052 Bald Cypress Way, Bin A-13

    Tallahassee, FL 32399-1721

The Refugee Health Program, in its quest to provide culturally sensitive services to its clients, utilizes many interpretation and translation services. Services available, subject to funding, include on-site interpretation, telephonic interpretation, and document translation. The services offered are discussed in further detail below.

On-Site Interpretation

Bilingual staff in local county health departments may provide on-site interpretation services for refugees who are receiving services in the refugee clinic. The interpreter will assist the refugee and healthcare provider by providing pertinent health-related information to each party. On-site interpreters should be trained in medical interpretation and be available to address any concerns or questions the refugee may have with the healthcare provider.

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Telephonic Interpretation

Telephonic interpretation allows the refugee to communicate with the healthcare provider through a conference or three-way calling system. Telephonic interpretation should be used when trained on-site interpreters are unavailable or when communicating with a refugee by phone.

The Refugee Health Program contracts with Language Line Services to provide telephonic interpretation services in over 180 languages and may be accessed by any staff member within the refugee clinic.

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Translation Services

When funds are available, the Refugee Health Program will translate health-related educational materials into multiple languages for use around the state. The Refugee Health Program contracts with Language Line Services to provide translation services in over 100 languages.

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Health Resources in Multiple Languages

Many health organizations and providers have translated disease fact sheets and other health information into multiple languages. A variety of health-related documents may be found on the following websites:

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