911 Public Safety Telecommunicator

• After receiving an approval to test email from the Department, register for the 911 PST exam.
• PST certification exams are offered through Prometric. Exam fees for each exam attempt, are paid directly to Prometric at the time of registration. Applicants may register for the exam after receiving an approval to test email from the Department.
• Once a passing score is received, a certification will be issued.

Re-Exam Application

If a passing score is not achieved, the LEO or the PST/firefighter (employed before April 1, 2012) must submit a completed re-exam application to the Department and a 232-hour certificate.

No fee is required for LEO re-exam applicant ONLY. On receipt of an approval to test letter, the applicant may again register for the exam through Prometric.

Form DH 5068, Renewal/Change of Status Application

If you wish to maintain your certification, submit a 911 PST renewal application Form DH 5068 by mail. All pages must be completed. Do not send cash, late fee, Social Security page, and front/back copies.

2025-2026 911 PST Renewal Application Checklist

All PST certifications expire February 1 of each odd year. Individuals with an expired certification may not perform as a PST until their certification is renewed, or they become certified again by completing the step to initial certification. Any person who does not recertify by February 1, of the odd year must pay both the renewal fee of $50 along with a $50 late fee. If the certificate is not renewed within 180 days of expiration, the certificate becomes null and void and cannot be renewed.

• Certificate holders must complete 20 hours of renewal training based on the Florida Department of Education’s Public Safety Telecommunicator Curriculum Framework, prior to applying for renewal.
• Form DH 5068, Renewal/Change of Status Application, should be submitted with applicable documentation, and the certification renewal fee.

Exam Application for Sworn State-Certified Law Enforcement Officers (LEO)

The requirement for certification as a 911 PST is waived for a person employed as a sworn state-certified LEO, provided the officer:

1. Is selected by his/her chief executive to perform as a 911 PST.
2. Performs as a 911 PST on an occasional or limited basis.
3. Passes the Department’s PST examination.

The examination fee is waived for sworn state-certified LEOs who wish to take the examination under this exemption. Sworn state-certified LEOs who receive a failing score on the examination must complete a Department-approved training program and receive a 232-hour certificate.

Sworn state-certified LEOs that wish to be employed as a PST (full or part-time) must obtain PST certification prior to performing as such. Sworn state-certified LEO may obtain PST certification by following the steps to initial certification as outlined above.

911 PST Training Programs

Form DH 5067, 911 Public Safety Telecommunicator Training Program Application

Training programs must follow the Florida Department of Education’s Public Safety Telecommunication Curriculum Framework, and consist of not less than 232 hours. The training program application should be carefully reviewed. Information on what is required to be included with the application, definition of specific terms, and time-frames are all included on the application.

Entities wishing to become a Department-approved training program must submit Form DH 5067, all supporting attachments, and the application fee at least 60 days BEFORE the beginning of a class. Training program approvals are valid for two years from the date of issuance.

To maintain approval as a PST Training Program, form DH 5067 with all attachments and the $50 application should be submitted within 60 days of the training program’s expiration date. Late submissions may result in a gap of approval dates, which will adversely affect students in the program.

If you were employed as a 911 public safety telecommunicator, or a state-certified firefighter before April 1, 2012, you may take the exam without completing the training program requirement for certification. Upon passage of the examination, the completion of the public safety telecommunication training program shall be waived. Those that do not fall into this category will be required to complete a Department-approved training program.

• Exam Fee – $75
• Initial Certification Application Fee – $50
• Renewal Certification Application Fee – $50
• Reactivation Fee (from voluntary inactive status) – $50
• Replacement Card Fee – $25
• Name Change Fee – $25
• Public Safety Telecommunication Training Program Application – $50

• House Bill 593
• Senate Bill 890
• Section 401.465, Florida Statutes: 911 Public Safety Telecommunicator
• Rule 64J-3, Florida Administrative Code: 911 Public Safety Telecommunicator
• Florida Association of Public Safety Communications Officers
• Florida National Emergency Number Association
• Florida Department of Law Enforcement
• Florida Department of Education Curriculum Frameworks
• Florida Department of Education, Commission for Independent Education

Telecommunicator Cardiopulmonary Resuscitation (T-CPR) Resources

• American Heart Association: RQI T-CPR Course, T-CPR Fact Sheet
• Association of Public-Safety Communications Officials
• Florida Center for EMS – T-CPR course to guide callers through critical emergencies
• International Academics of Emergency Dispatch
• National Highway Traffic Safety Administration
• PowerPhone Total Response – T-CPR for emergency medical dispatch certification